Reviews


Air Conditioner Maintenance in Castroville, TX, 78009

“I am a LoneStar comfort club GOLD member.
The plan includes "Repair Warranty" 2 years.
Outdoor unit capacitor was replaced, though still working, due to "out of compliance capacitance".
This capacitor clearly stated, "5 year unconditional warranty" AND was installed by Lone Star less than 2 years ago.
I was invoiced for a $133 WARRANTY PROCESSING FEE. There is no "*" noted on the protection plan indicating a "FEE" for "WARRANTY" work.
To make matters worse the capacitor was replaced with the "same" manufacturer's capacitor. Might be looking at another failure in less than two years!!!!!

I suspect I'd have been better off not paying the protection plan, capacitor failing and having another service provider fix it.

PS
The only reason for a 2 star vs. 1 star rating is that the tech, Keldon, did excellent service work and confirmed LS comfort services management recommended replacing the still functioning capacitor.”
- Paul L.

Air Conditioner Installation in Devine, TX, 78016-0056

“Absolutely best company to service or replace your home air conditioning system! They are knowledgeable and send capable technicians who show by their expertise, they know the business!”

- Nikki H.

Air Conditioner Maintenance in Castroville, TX, 78253

“Billy was very courteous and did a great job explaining everything he did.”

- Tobe W.

New Customer AC Diagnostic Maintenance in Rio Medina, TX, 78066

“Billy Meyer was courteous, informative and efficient!”

- Brian B.

Air Conditioner Repair in San Antonio, TX, 78253

“Brandon quickly diagnosed the problem with the system. He provided us with several options for the repairs based on our budget and explained everything thoroughly. While the parts weren't ready immediately, he did get them and returned to make the necessary repairs later in the evening to get us AC. Exceptional customer service and work. Will be a repeat customer.”

- Edmund S.

Air Conditioner Maintenance in Castroville, TX, 78009

“Great service and quality work!”

- Matt L.

Air Conditioner Repair in San Antonio, TX, 78240

“William was very knowledgeable and explained everything in detail. We have a very old a/c unit that has lasted many years. He proposed several options. We have loved the service.”

- Sherry H.

Air Conditioner Maintenance in Castroville, TX, 78009

“Billy was very prompt, very knowledgeable, explaining everything he was doing and making suggestions on repairs that would make our unit more efficient. We felt very comfortable and would recommend Lone Star to anyone that's need any type of A C services..”

- Gloria F.

Air Conditioner Repair in LaCoste, TX, 78039

“William Meyer was a top notch technician.He is very friendly and professional.Lone Star is one the best companies to do business with.They are very best in my book,I highly recommend them”

- Robert B.

Air Conditioner Repair in Castroville, TX, 78009

“I wanted to thank Rita and William for provided us with great service with my a/c issues. Rita set up a quick appointment, regardless of severity, and William was outstanding when troubleshooting and fixing my issues. Can’t be happier with this company’s services. Thank you.”

- Juan F.
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